Sharonview is looking for an ambitious and driven Member Experience Representative to help meet the financial needs of members while delivering superior member service at our Wade Hampton location. The Member Experience Representative is responsible for opening new membership accounts, processing all consumer loan applications, and performing member account transactions using internal technology systems while adhering to all credit union policies, procedures, and applicable lending regulations. 

Starting Salary: 50,490 to 54,648

*Onsite 

Essential Responsibilities:

• Determine and present the member with the best options for meeting their financial goals through our lending products, deposit products and other products and services.
• Educate members on Sharonview’s technology solutions and the various channels to conduct business with Sharonview.
• Open new membership accounts and educate new members on Sharonview’s products and services.
• Perform all branch lending functions including the application process, gathering of loan documentation, closing the loan and complete filing and follow-up.
• Perform lobby engagement activities to connect with members and position credit union products and solutions to fit their need.
• Drive internal and outbound sales conversations including outbound calling to proactively drive growth within the credit union sales culture.
• Engage in product and service conversations to position solutions that best fit member’s needs to drive and achieve goals and objectives, including but not limited to deposit production, new member growth, business services and referrals.
• Understand and know how to calculate the correct loan rate for a given product and be able to explain an APR.
• Process all member financial transactions: including but not limited to, opening, and closing accounts, issuing checks, processing deposits and withdrawals, issuing certificates, issuing IRA and HSA accounts, issuing drafts, and other negotiable instruments.

 Education & Experience

• Bachelor’s Degree preferred but not required
• Two or more years of related experience (customer service and cash handling); or an equivalent combination of education and work experience.

 Knowledge, Skills & Abilities

• Must have an excellent member service orientation - actively looking for ways to help people solve problems or meet financial objectives.
• Maintain a current knowledge of all deposit products plus consumer and real estate lending products. Know complete list of features and benefits of each of these products.
• Maintain a current knowledge of all products and services, changes in federal regulations and internal policies and procedures specifically related to their job.
• Maintain confidentiality and safeguard all member information.
• Possess the ability to perform active listening skills: give full attention during communication, taking time to understand, asking questions for clarification.
• Demonstrate complex problem-solving skills - identify complex problems and review related information to develop and evaluate options and implement solutions. Requires creativity, resourcefulness, strong decision-making and quick-thinking skills and abilities.
• Maintain knowledge of and comply with all BSA related regulations and internal policies and procedures.
• Proficient with a variety of computer software applications, including MS Word and MS Outlook, and ability to learn in-house application software.
• Possess effective interpersonal and communication skills in a variety of business circumstances.
• Maintain and promote a positive work environment through effective communication, feedback, collaborative discussions, and team communications.
• Must be able to obtain NMLS license within first 45 days in the role.

Physical Demands

• Sedentary work that primarily involves sitting/standing and use of computer for prolonged periods.
• Light work that includes moving objects up to 20 pounds.
• Work requires the ability to speak and hear on a consistent basis.
• Communicating with others to exchange information via voice, email, teams etc.
• Moving about to accomplish tasks or moving from one worksite to another.
• Repeating motions that may include the wrists, hands and/or fingers.
• Heavy use of computer

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.

Sharonview complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact Employee Services employeeservices@sharonview.org